Frequently Asked Questions
Are your products safe for my cat?
Yes! All our products are made from pet-safe, non-toxic materials. We only stock items that meet our strict quality standards and are vet-approved.
How do I clean the ceramic cat bowl?
Our ceramic bowls are dishwasher safe (top rack recommended). Hand washing with warm soapy water is also fine. The PP plastic stand can be wiped clean with a damp cloth.
How often should I replace the water fountain filter?
We recommend replacing the carbon filter every 4 weeks to ensure optimal water quality and pump performance. Our 6-pack replacement filters make it easy to stay on schedule.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase for any reason, contact us within 30 days of delivery for a full refund or replacement.
How long does shipping take?
Standard shipping takes 7-15 business days. Express shipping takes 5-10 business days. See our Shipping Policy page for full details.
Do you have a warranty on your products?
Yes. Our cat water fountain comes with a 6-month warranty against manufacturing defects. Other products are covered by our 30-day satisfaction guarantee.